FAQ: Raven & Riddle's Fairytale Collection
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will this collection be available for purchase?

Our first priority will be to fulfill our Kickstarter pledges! After we have made, perfected, and sent out all of our pledges, we will make these available at our website, www.ravenandriddle.com. Please be patient with us, at the moment we only have one person (Sam) making all these dice.

Last updated: April 14, 2021 14:37

How are your dice made?

We make everything, EVERYTHING by hand. Sam makes everything from the master dice to the molds to the dice. We’re posting videos of the process on our Tik Tok and Instagram, our tag is @RavenandRiddle everywhere!

Last updated: April 14, 2021 14:38

What's the next project and when is it happening?

We have plans. There are many, many great things to come. Keep an eye on our various social medias @RavenandRiddle for updates!

Last updated: April 14, 2021 14:39

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: April 2022

Last Updated At: 04/14/21
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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